Shipping policy
Shipping Policy
Last updated: September 26, 2026
Made to order
Every JLM Apparel shirt is printed just for you after you order, by our print partner Printify and its US print facilities. Nothing sits on a shelf, so your delivery time is production time + shipping time.
Where we ship
We currently ship to addresses in the United States only. Orders to Alaska and Hawaii can take a few extra days.
How long it takes
- Production: 2–7 business days (most orders print in 2–5).
- Standard shipping: 2–5 business days after your order ships.
- Economy shipping (offered on some items): 4–8 business days after your order ships.
- Typical total with Standard: 4–12 business days from your order.
Business days are Monday to Friday, not counting US holidays. From mid-November through December, production can take a few extra days, so order holiday gifts early. All times are estimates, not guarantees. If we ever can't ship within the time shown here, we'll email you and you can choose to wait or cancel for a full refund.
Shipping rates
Standard shipping is $4.95 for the first shirt plus $2.40 for each additional shirt. Your exact shipping cost, and any cheaper Economy option, is shown at checkout before you pay.
Multiple shirts
If you order more than one shirt, they may be printed at different facilities and arrive in separate packages. You'll get tracking for each one.
Tracking
When your order ships, we'll email you a tracking number. Tracking can take 1–2 business days to show updates after the label is created.
Address changes and errors
Please double-check your address at checkout. Need to fix it? Email us within 12 hours of ordering, before your shirt goes into production. We aren't responsible for orders shipped to an address entered incorrectly. If a package comes back to us because of an address problem, we'll contact you to reship it, and you'll cover the new shipping cost.
Lost, late or stolen packages
- Marked delivered but not there? Check with neighbors and around your mailbox or porch, and wait 1–2 days, since carriers sometimes scan early. Then email us and we'll help you file a claim with the carrier. We can't replace packages the carrier marks as delivered to the correct address.
- Stuck in transit? If tracking hasn't moved in 10 business days, or your order hasn't arrived within 30 days of shipping, email us. If the carrier confirms it's lost, we'll send a free replacement.
Damaged or wrong item?
See our Refund Policy. We'll replace it or refund you.
Questions
Email jason.mattox@jlmapparel.com with your order number. We reply within 1–2 business days.