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Refund policy

Refund Policy

Last updated: October 8, 2026

Every JLM Apparel shirt is printed just for you after you order. That keeps prices low and waste down, but it means our policy works a little differently from a store with shelves full of stock.

Bought on TikTok Shop?

Orders placed in the TikTok app follow TikTok Shop's return, refund and cancellation policy, not the one on this page. To cancel, return or get a refund, open your order in the TikTok app and follow the steps there. Everything below applies to all other orders.

Damaged, defective, misprinted or wrong item

If something's wrong with your order, we'll make it right. Send us a message on our contact page within 30 days of delivery with your order number. We'll reply by email, and you can send:

  • your order number
  • a clear photo of the problem (lay the shirt flat so the whole design shows)

You'll choose a free replacement or a full refund, including shipping. You don't need to send the shirt back.

Small variations are normal for printed-to-order shirts: print placement can shift up to about half an inch, and measurements can vary up to about an inch from our size guide.

Wrong size or changed your mind

Because each shirt is made to order, we can't accept returns or exchanges for the wrong size, a change of mind, or an order placed by mistake. Before you order, please check our Size Guide. Our tees are a unisex fit. Not sure which size to get? Message us on our contact page before you order and we'll help you pick.

Canceling or changing an order

You can cancel or change your order (size, design or address) for a full refund within 1 hour of placing it. Message us on our contact page as soon as you can. After that, your shirt may already be printing and we can't cancel it.

Refunds

  • We review claims within 1–2 business days.
  • Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.
  • We refund shipping costs only when the problem was our mistake (damaged, defective, misprinted, wrong or lost items).

Please don't mail items back

Our shirts ship from print facilities, not from us, so anything sent to the return address on the package won't reach us. Message us on our contact page first. We'll handle everything from there by email. (TikTok Shop orders: use the return steps in the TikTok app instead.)

This policy doesn't limit any rights you have under consumer protection law.

You're entitled to a written copy of this refund policy on request. Just ask on our contact page.

Contact

JLM Apparel · Spring Grove, IL 60081 · Contact us
We reply within 1–2 business days.